Customer Assurance

Refund & Credit Policy

Last updated: August 2026

1. Automated Failure Protection

If a localization job or specific language track fails during processing, reserved credits for that uncompleted track are automatically released back to your available wallet balance immediately. You will never be charged for an ungenerated video.

2. Unused Credit Top-ups

If you purchased credits by mistake and have not used them for any generation runs, you may request a full refund within 7 days of payment by contacting our support team at support@gowider.in with your Razorpay payment ID.

3. Quality Concerns

If a generated localization exhibits technical speech synthesis flaws, please reach out with your project ID. Our engineering team investigates quality reports and provides replacement credits where warranted.